Warranty Policy

7-days Guarantee against Dead-on-Arrival Defective Items
SurprisingGift sells brand new products directly obtained from manufacturers/factory. However, there is still possibility that our products may incur some damages when you receive them. If the item you have ordered is defective on arrival, Just request an RMA# and return it for exchange. After verification of the reported defects, we will either ship a replacement or refund the purchase price except the shipping and insurance fee. Customers are responsible for returning items at his/her own cost and we will ship replacement on our cost.

Broken products reported after 7 days upon delivery will be covered by the manufacturers' 12 months limited warranty service for most of our products. Customers are responsible for all shipping cost for shipping the broken items to and from the manufacturers directly (not to surprisinggift.com). Manufacturers are responsible for free repairing of broken items. Manufacturer may also charge parts fee if some key components need to be replaced. After 1 year warranty period, we will also provide support for repairing service by charging a small amount of handling and parts fee. Note that the warranty service is provided by the manufacturers and surprisinggift.com will only work as coordinater to help our customers to get things done easily.

Getting Warranty Service after 7 days and Within 12 months upon Delivery

In case you need warranty service, just contact us (sales@surprisinggift.com) and we will issue instruction to help you get the items fixed according to the warranty program. Note that the warranty service is provided by the manufacturers and surprisinggift.com will only work as coordinater to help our customers to get things done easily.

After 1 year warranty period, we will also provide support for repairing service by charging a small amount of handling and parts fee.

By placing your order, you declare that you agree to our warranty policy as stated above.