7 Days money back warranty: If you are not satisfied with our product because it doesn't work, you can send them back to us in 7 days after you receive it for refund, in this case, we will charge 10% restocking fee as you decline our offer to exchange it for u and we don't refund the shipping fees. If you are not satisfied with our product only because you don't like it, you can send them back to us in 7 days after you receive it for refund, in this case, we'll charge you 15% restocking fee and we don't refund the shipping fees. Buyer should pay to ship the itme(s) back.

One month exchange warranty: If the product doesn't work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

One year manufacture warranty: Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components.

No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately.

Please write a note with your order number or google checkout payment number so that we can find the order details. Thanks.

Foxtor Store is not responsible for any duty/custom tax in your country. If your items are held by custom, you will be contacted to pay the necessary custom tax. You will be responsible for any return cost if you fail to pay the custom duty. You will be also 100% responsible for any loss of items if they package was held or destroyed by custom in your country.